How do I communicate with Dormer if I have specific questions on my order or quote request?

Can I print a copy of my “CART”  before I send it to you?

Yes, this website has been tested with Firefox 1.0, Opera 9.0 and Internet Explorer 6.0 . It is always good practice to have the latest browser with the appropriate service packs.

For ease of operation, use the navigation bar to access specific pages - (SERIES,  AlPHABETICAL, SEARCH, ACCESSORIES, VIEW ORDER / QUOTE and FAQ). You can use the "tab" key to move between quantity boxes

Perhaps your browser is set to "disable cookies" . Please set it back to "enable cookies". To learn more about this function click on the following  link - more about cookies from the Microsoft website.

You can  place a "quantity" against any number of allergens you wish to order..... scroll down to the end of the page and then click the "ADD to ORDER/QUOTE" only once. You can also change the quantity you wish to order on your order / quote by pressing the “Edit” button.

If you send an ORDER, remember it is a confirmed order commitment. It is important to check the items and quantities prior to pressing "SEND".   Don’t forget to add your customer number and purchase order number (if one is required). As in the past please allow 3 to 4 weeks for delivery.

The QUOTE you receive will be valid for 10 (ten) days.  You will have to advise Dormer by return email or fax of your acceptance of the prices and terms of the sale.  This will then become a firm order.  By sending the email back you are accepting the prices and terms of the sale.  Don’t forget to add your customer number and purchase order number (if one is required).  Please allow 3 to 4 weeks for delivery.

No. Once the order has been” SENT”  it cannot be reopened. You will receive a “Reference Number” as your reference identification for each order.  You must send a new order with the additional items. So it is important to make certain your order is complete (allergens - correct concentration and\ vehicle, accessories, and the quantities).

If you have a specific question about an order or quote please use the reference number on your copy of the order or quote you received by email. You can use the “Comment” box at the bottom of the order/quote form; you can send an email using the “CONTACT INFO link; or you can get direct personal service by telephoning; or you can fax us.

Yes.  If you wish a copy of what you are ordering you must print it before  you go to “CHECK OUT”.  This will provide you with the item and quantity you have requested (the prices will be provided when we respond to your order/quote).